Job title: Senior Operations Manager
Reporting To: CEO
Location: Middle East
THE COMPANY
Our client is a leading global Facilities Management company providing a range of both hard and soft services to their clients like Shell, Qatar Airways, Qatar University, Milaha and, many more in the oil and gas, aviation, education, automotive and healthcare sector.
PURPOSE OF THE ROLE
- To be responsible for all operations including staff, budget, and performance of the Hard and Soft services contracts
- To effectively manage and develop all FM services within each contract, implementing best practices and improvement initiatives
- Maintaining a close liaison with the client to ensure day to day requirements of delivering of the contract are met, meeting the client's expectations
- To be responsible for contractual performance in accordance with agreed budgets, compliance with KPI's and SLA's
- Ensure that all Company H & S quality policies are being implemented and followed
KEY ACCOUNTABILITIES
- To deliver at all times high quality Hard and Soft FM services within the business by applying expertise and management along with compliance against the contract thus ensuring added value, increased productivity and cost efficiencies
- To formulate in conjunction with company management and the client suitable strategies to meet the demands of service provision and ongoing improvement
- To exercise financial and commercial controls in the management of expenditure and income within agreed budgets
- To maximize profitability of operations and deliver ongoing cost savings
- To identify and develop opportunities to enhance business and revenue growth
- To produce an overall contract budget and be responsible for actual performance against budget and to take remedial action when applicable
- To cost effectively manage business with all suppliers in order to achieve estimate value for money and develop supply relationships
- To implement and maintain the performance monitoring system, while being accountable for the monthly performance
- To actively promote the development of professional codes of practice in line with organizational and local business needs
- To be involved in business development activities for the contract and company as a whole
- To promote the highest standards of customer care and to monitor the quality of all services provided to customers
- To achieve a safe environment and practices for the clients, staff and others while on the site premises, ensuring compliance with company and legislative requirements, including Health and Safety and Food Safety
- To recruit, select, motivate and develop staff to maintain the highest standards of professionalism and customer service
- To define, set and monitor the objectives for the contract and each of the job holders ensuring their maximum contribution to the business
- To develop good communication and relationships at all levels within the team and with all colleagues and customers
- To ensure the appraisal of the performance of all staff and provide relevant training and development to achieve the highest standards of personal contribution
- To help train staff necessary to improve performance
- Attend training sessions or team meetings as required
- Required training programs as necessary to meet the contract requirement and for personal development
- Support and promote the company vision and values, encouraging good performance with the promotion of employee of the month and employee of the year
- To comply with the company's policies, procedures and written instructions
- To fulfil Health & Safety responsibilities by adherence to the requirements of the company's Health & Safety policy and Health & Safety management system
- To support the company's quality policy statement and actively participate in the achievement of company and personal quality objectives
- To undertake such other duties appropriate to the level and character of work as may reasonably be required within the department / service
- Significant permanent changes in duties will require agreed revisions to be made to this job description
Ref: 13353/001_1586967496 | Published: 15th Apr 2020
