Night Duty Manager

Role: Night Duty Manager (Ex- Military preferred)

Location: Central London

Salary: £30,000 (depending on experience)

Job Type: Permanent (Night shift)

Start date: Mid July 2017

Timings: 7 pm - 7 am

The Client

Our Client is a responsible modern organisation, with best practice a fundamental part of their DNA. Our client is ever conscious of the need for balance: superlative client service with sustainability; management excellence with staff motivation; financial prudence with a permanent programme of growth and improvement.

Our Client focuses on delivering outstanding management to their clients and lessees. They are constantly developing initiatives to ensure that their day to day management is as effective as possible, which supports them in their plans to become the leading residential management property company across the UK market.

Key services and strategies within our client's firm include:

• Their innovative approach to management and customer service,
• Their dedication to corporate social responsibility
• Their investment in their staff

Purpose of the role

This role will be based at a new high-end development in the heart of London's West End. The development is located next to Tottenham Court Road Underground Station and a short walk away from Oxford Street.

As a Duty Manager, you will be responsible for providing leadership and direction to the Front and Back of House teams. As part of this role, you will be responsible for managing the day to day operations, ensuring that all services and activities are carried out efficiently. In addition to this, you will continually seek to develop and improve team delivery and will ensure that the highest level of service is provided to all residents and clients at this development.

Key duties will include:

• Ensuring that the development is secured and patrolled at all times, dealing efficiently and discretely with any issues that arise
• Leading by example to set standards of quality customer service for the development, its residents and guests
• Building strong working relationships with residents, guests, external contractors and colleagues
• Ensuring that all required health and safety inspections and activities are carried to out to the highest standards
• Supporting the Management with the production of reports and other activities as required
• Acting as the main point of contact for all queries from residents and guests

Skills and Experience

• Substantial experience gained within a high-end establishment
• Ability to deliver excellent customer service
• Prior experience of supervising/mentoring a team
• Excellent written and verbal communication skills
• Ability to work well under pressure

Ref: 13206_1499359951 | Published: 06th Jul 2017