Field Support Engineer (ex- Military only)

Job Title: Field Support Engineer (ex- Military only)

Reporting to: Regional Customer Support Manager

No. of vacancies: 2

Location: 1- Portsmouth, 1- Off-shore

Salary: £Competitive

Start date: ASAP

THE COMPANY

Our Client offers best-in-class navigation systems and integrated bridge solutions, recognised training and simulation solutions, renowned VTMS and coastal surveillance systems, fleet and port management systems, on board and individual decision support systems for professional crew and pilots, as well as popular applications for leisure and the marine mass market.

They operate in more than 20 proprietary regional offices as well as its network of partners serving customers globally. Being a trendsetter and visionary for the market over the last 25 years our Client promotes its own concept of e-Navigation as the future model for Marine IT integrating all elements of the marine industry and all systems into one information environment.

THE ROLE

Field Support Engineer is responsible for performing company systems installation, maintenance and troubleshooting based on customer oriented approach

JOB ACCOUNTABILITIES

• Perform services on the field in line with the latest technical standards
• Keep up to date with latest rules and regulations.
• Follow the guidelines and instructions coming from the line manager
• Make sure that he/she is adequately trained and holds the proper certification
• Timely and efficient debriefing and or reporting after each service is performed
• Report any technical issue observed to line manager
• Ensure that all preparations have been made towards a successful intervention on the field
• Attend technical trainings or flag to line manager necessity for additional training
• Study and comply with internal service & support processes
• Follow code of business conduct and quality management system requirements

WORKING PATTERN

• Irregular working hours and international travel (circa 15 days a month)
• 3 weeks on, 2 weeks off

THE CANDIDATE

• Bachelor in Engineering or Computer Technology (desirable)
• Fluent in English both reading and writing
• Knowledge in AUTOCAD
• ERP knowledge will be considered as an asset
• Three years of proven experience as service
• Technician or equivalent in Marine Electronics
• Communicative, Pragmatic, Goal & Target orientated, Analytic, Customer Focused, Structured

Ref: 13119 | Published: 21th Dec 2016