Operations Manager

Job Title: Operations Manager (Ex- Military candidates preferred)

Location: Cheshire

Salary: Competitive DOE

Start date: ASAP

Working hours: 40 hours a week

Type: Permanent

THE COMPANY

Our Client is a FORTUNE 500 company with estimated revenues of approximately $7.5B.They are a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services.

They employ approximately 34,000 highly skilled professionals working at over 75 companies in 170 locations.

JOB PURPOSE

The purpose of this role is to be the lead Company Operational Representative for the UK United Utilities HQ based at Lingley Mere Business Park, with accountability for the delivery and profitability of the diverse range of IFM services, required to operate as agreed by the UK Specification as dictated in the Company Contract and functional service descriptions. They are "the face of Company" for service users at Lingley Mere and should at all times seek to optimise service delivery and minimise disruption to the business.

The Operations Manager discharges their accountabilities through a number of management processes and teams - including chairing the multi-disciplinary Company Team, which not only takes an overview of operational matters but also identifies and leads effective business support strategies (including demand driven business development opportunities) to improve the performance of Company

The Operations Manager is accountable for ensuring the assets (Sites, Buildings and Equipment) managed by Company are safe, legally compliant and fit for business and to ensure the effective delivery of all Company services.

They will own the site Company risk register and will work with delivery teams & Company Leadership Teams to develop and maintain local EHS and OFWAT SIM processes to ensure the site needs are met.

The role holder takes a leading role in assessing new demand from United Utilities and translating it into the optimum service delivery solution.

Making our customers lives' easier is a critical element of this role. Be an ambassador of the Company

• Proactively manage & monitor performance of all the diverse services delivered by Company for UU and ensure actions are in place to improve performance as appropriate to meet the agreed Company Contract
• Keep up to date with changes and developments on the site, with their customers and in the external FM environment and work with senior customers to find optimum solutions for their Company service needs evolving the service provision as necessary.
• Provide direction and motivation for the Company function, managing performance, and developing the skills and capabilities of colleagues through effective leadership of the Company site team and role modelling 'leadership' across Company. Driving performance through the Company C/K/I PI's scorecard target setting and other processes.
• Be approachable, visible Site based figurehead for Company and primary escalation point for addressing contract operational issues and opportunities.
• Be a high profile, leading role model for matrix and optimise and evolve service delivery by a large, diverse delivery team.
• To ensure the assets (Sites, Buildings and Equipment) managed by Company are safe, legally compliant and fit for business through effective delivery of all Company services on a given Site

PERSON SPECIFICATION:

• Excellent Customer Focus skills
• Sound management and interpersonal skills to effectively provide leadership to the organisation and subordinates staff.
• Capability to be pro-active in the resolution of operational and technical problems and disputes as they may arise from time to time (with clients and staff).
• Good quality communication skill (both oral & written) and strong capability to effectively manage client and subordinate relationships.
• Sound I.T. and related skills and competency in Computerised Maintenance Management Systems (CMMS) and added advantages.
• Knowledge of Tools & Techniques: should understand things like decision mapping, lean learning, lean six sigma, Failure Mode Effects & Criticality Analysis, process mapping and product / service life cycle analysis

OTHER FACTOR:

• Requirement for occasional UK wide travel

BENEFITS

• 25 days annual leave
• Company sick pay
• Private healthcare after 6 months
• Car supplied

Ref: 13234_1507025960 | Published: 03th Oct 2017