Job Title: Facilities Manager (Ex- Military candidates preferred)
Location: Maidenhead
Salary: Competitive
Start date: ASAP
Working hours: 8.00am - 17.00pm
Type: Permanent
THE COMPANY
Our Client is a FORTUNE 500 company with estimated revenues of approximately $7.5B.They are a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services.
They employ approximately 34,000 highly skilled professionals working at over 75 companies in 170 locations.
JOB PURPOSE
As a part of the operational delivery team, the purpose of the role is to manage comprehensively the day to day running of the facilities of the client's corporate HQ and a corporate office - to drive consistency between locations and deliver operational excellence.
PRINCIPLE ACCOUNTABILITIES
- Operationally manage a both corporate offices comprising of critical environments and offices co-coordinating and directing to ensure service is maintained to the highest standard
- Provide a key interface for the client across the locations and create excellent working relationships with external and internal customers, attending site or regional meetings where appropriate.
- Drive Customer excellence and relationships in line with company's and the clients strategy
- Own the operational space, and within the scope of the contract specification manage the customer journey and day to day delivery of all services.
- Ensure all store rooms / areas are managed and controlled with up to date and auditable stock control reporting in place as well as locations and owners.
- Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management.
- Overall responsibility for the look and feel of all the offices from a housekeeping, cleaning perspective both internally and externally
- Be aware of all and any projects which are being undertaken within the offices which may have an impact on operational delivery, contract or client risk
- Proactive management, through improving speed to execute, hitting planned and reactive SLA's and increased customer satisfaction and experience
- Playing a pivotal role in the disaster recovery and business continuity management, following the agreed processes and procedures.
- Contribute to the national contract risk register and ensure that you input into the 5 year FMP and fabric plan
- Manage, monitor and report on the operational performance of the contract, including operational delivery of planned & reactive works and financial management,
- Using management information tools and reports to drive down re-occurring faults
- Ensuring full statutory and operational compliance is achieved
- Work with the agreed financial parameters agreed within the contract, ensuring that all operations, security, health and safety items are completed within the agreed contract SLA's.
- Managing WIP status through monthly review of any reports presented i.e. transaction reports
- Provide accurate and informative monthly reporting on work order performance and trends.
- Build excellent relationships with Landlord where required.
- Work with Technical Manager and service partners to ensure that building assets, warranty items are accurate on Agility
- Carry out audits and inspections in line with company's business management systems and standard processes and ensure the Intelex actions are updated on a regular basis.
- Build the one team ethos across the offices, including co-ordination of relevant and constructive team meetings and huddles
- Line manage direct reports including performance management of all individuals to deliver through our people
- Ensure all team members training is compliant, and individuals are competent in all roles
- Assist the Account Manager in the management of all policies and procedures and support internal process management.
- Actively participate and contribute to all team and management meetings.
- Any other duties required as part of the role as and when requested
PERSON SPECIFICATION
- Minimum 5 Year Facilities Management Experience Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients face to face, via e mail and over the phone
- Formal Soft or Hard FM qualification
- NEBOSH Certified
- Excellent Communication Skills both written and spoken
- Good report writing skills and computer proficiency - Microsoft Office
- Flexible Attitude to Work
- Good Strategic thinking capabilities - be able to support the one Team to develop long term strategies appropriate for the Operation of the properties
- Good analytical and problem solving skills across a wide range of areas
- Good interpersonal and customer relationships
- Proven experience in managing a team
- Smart, presentable appearance
- Clean, full driving license
- BIFM is desirable
OTHER FACTORS
The candidate should also possess the following;
- DV Clearance will be required for this role
- IT is recognised that this role will provide the basis for on-call support via a rota basis at an agreed overtime rate from time to time.
- The role may require travel to and from company's main offices and customer locations throughout the UK and Ireland from time to time
- Some out of hours working will be required to ensure updates and enhancements can be delivered to production system with the least impact to business users
BENEFITS
- 25 days annual leave
- Company Pension Scheme
- Family friendly benefits
Ref: 13221_1502880737 | Published: 16th Aug 2017
