DIGITAL PROJECT MANAGER (Web build)
The Project Manager has day-to-day responsibility for the smooth and effective running of multiple clients web portal builds, with a focus on great delivery. The Digital Project Manager should have robust skills in effective project leadership and an understanding of project initiation, budget control, project tracking and reporting, risk and issue analysis and quality assurance. With this in mind, an understanding of the principles of web build and delivery, project management, appropriate methodologies and processes is vital.
Areas of focus
Managing and delivering projects
- Manage and deliver work streams for digital build projects for new and existing clients to agreed scope, timings, budget and quality.
- Work with internal teams to help define project scopes, resource requirements and cost estimates for projects.
- Be the hub of communication for the projects - in regular contact with internal and external partners engaged in delivering our product and to manage and steer our visionary clients.
- Encourage and facilitate collaboration to give full visibility and empower the team to collaborate independently.
- Create robust and realistic scoping documents
- Produce realistic timings with clearly flagged milestones
- Work with clients and their third party suppliers to jointly scope, manage and deliver projects and any additional campaigns
- Assign and track issues when appropriate.
- Analyse the areas that could potentially throw the delivery off track, log risks create a mitigation plan and actively mitigate against them.
- Be on top of the projects and know the status of timings, key milestones, budgets, resourcing etc. at all times.
- Assess the time and financial impact of changes and communicate to clients as appropriate.
- Be firm but fair in judgement: push back when scope creeps or suggested budgets are not realistic whilst understanding the constraints of the clients. Be prepared and able to defend the agency position and profit margin internally and externally.
- Understand the workings and needs of the account; their definitions, their core characteristics, how they should and shouldn't behave
- Understand the key technical aspects of the development process for website delivery, databases, CRM, and different technologies
- Be commercially aware: At all times you should have an idea of the status of the budget of your projects; WIPS should be updated weekly and any variations from budget accounted for and preferably mitigated before they happen.
- Everything communicates - ensure that all documentation, costings, briefs, scopes and presentations are of the highest possible standard.
- Be positive and a force for good in the team - even when faced with difficult problems. Be solutions focussed.
- Remain calm and stable under pressure.
- Know when to delegate upwards and raise the alarm at the right time, to the right people when issues occur.
- Be prepared to muck in on areas outside of your immediate team. This means sharing resource, helping on other accounts, taking part in client facing and internal meetings or managing internal initiatives.
Building and safeguarding relationships
- Build a partnership relationship with clients, good rapport here is key to success of both the delivery process and account development.
- Have great relationships with the internal teams, so that people want to work with and for you.
- Be responsible for ensuring that relevant clients and account team members are kept up to date on project developments: changes in timings, costs and any issues arising. Communicate regularly and don't avoid difficult conversations.
- Never make promises you can't keep, and always set expectations realistically.
- Ensure that internal and client sign-offs are obtained on all key project deliverables, and that there is ab audit trail in place
- Be sensitive to both clients and internal team pressures and work with them, not against them.
- Manage conflicts and issues effectively, and seek guidance from your Managing Director on any potentially sensitive or difficult situations.
Be passionate about digital
- Be plugged in to new trends and developments across the industry and particularly within the client's sector - NFP education
- Understand the different types of available and emerging media, particularly online, including constraints and opportunities presented by each.
- Learn to develop technical judgement and strive for the best work every time. If you don't think it is good enough, say why and work with the team to improve on it before it moves on.
- Ensure you are driving quality at every stage of the project
- This Digital Project Manager role calls for an individual who can focus on the detail, being thoroughly "buttoned-down" and on top of all aspects of the project, while being aware of the bigger picture.
- The job will open opportunities for an individual interested in furthering their career Project Management
Please email Hugh Andree if you are interested in discussing further. Email:
Ref: 12977 | Published: 01th Apr 2016