Deputy General Manager

Role: Deputy General Manager (Ex- Military preferred)

Location: Central London

Salary: Up to £40,000 (depending on experience)

Start date: ASAP

The Client

Our Client is a responsible modern organisation, with best practice a fundamental part of their DNA. Our client is ever conscious of the need for balance: superlative client service with sustainability; management excellence with staff motivation; financial prudence with a permanent programme of growth and improvement.

Our Client focuses on delivering outstanding management to their clients and lessees. They are constantly developing initiatives to ensure that their day to day management is as effective as possible, which supports them in their plans to become the leading residential management property company across the UK market.

Key services and strategies within our client's firm include:

• Their innovative approach to management and customer service,
• Their dedication to corporate social responsibility
• Their investment in their staff

Purpose and Aim of the Role:

This role will be based at a new high end development in the heart of London. As the Deputy General Manager, you will be responsible for overseeing the day to day operations of the whole estate, ensuring that all services are delivered efficiently. In addition, you will be responsible for developing and maintaining effective working relationships with all stakeholders and will lead on the delivery of excellent customer service to all residents, guests and contractors.

Key duties will include:

• Maintaining an effective all-round line management of the front and back of house areas of the estate and its teams through delegation and co-ordination
• Establishing an exceeding level of customer service as the benchmark in which all staff members and teams will be measured
• Creating and implementing all relevant operational strategies
• Liaising as required with the General Manager, Managing Agent and Residents to ensure that all requirements are met
• Acting as a first point of contact for all queries from residents
• Training and mentoring newly appointed team members, ensuring SOP manuals are in line with business demands and expectations
• Ensuring that all required health and safety inspections and activities are carried to out to the highest standards

Skills and Experience:

• Substantial managerial or supervisory experience gained within a similar customer focused role
• Experience of delivering maintenance programmes for life safety, BMS Systems including working knowledge of periodic maintenance schedules.
• Ability to work well under pressure
• Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines
• Good understanding of Health and Safety processes

Ref: 13190_1497367460 | Published: 13th Jun 2017