|Job Title||Customer Support Coordinator (ex- Military only)|
|Job Published||10 months ago|
Job Title: Customer Support Coordinator (ex- Military only)
Reporting to: Regional Customer Support Manager
No. of vacancies: 2
Location: Portsmouth (2)
Start date: ASAP
Our Client offers best-in-class navigation systems and integrated bridge solutions, recognised training and simulation solutions, renowned VTMS and coastal surveillance systems, fleet and port management systems, on board and individual decision support systems for professional crew and pilots, as well as popular applications for leisure and the marine mass market.
They operate in more than 20 proprietary regional offices as well as its network of partners serving customers globally. Being a trendsetter and visionary for the market over the last 25 years our Client promotes its own concept of e-Navigation as the future model for Marine IT integrating all elements of the marine industry and all systems into one information environment.
Customer Support Coordinator is the first line communication, without limited to it, between customer and company. Represents code of conduct and vision of the company, in order to maintain excellent relations with customers. Deals with incoming requests for support, enquiries and complaints by identifying, categorising and escalating each case separately.
Liaise with other responsible departments in order to propose the best solution both for the customer and the company. Performs administrative and accounting tasks completing successfully the circle of customer request.